Privacy Policy

How we collect, use, and protect your information

Last Updated: July 05, 2026

1. Introduction

Shadow Bulk SMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS service platform.

This service is operated by Shadow Innovations, based in Lahore, Pakistan.

2. Information We Collect

Personal Information:

  • Full name and contact information
  • Email address and phone number
  • Company name and business details
  • Billing and payment information
  • Account credentials (encrypted)

Usage Data:

  • SMS sending history and logs
  • API usage and request data
  • IP address and browser information
  • Device and operating system details
  • Pages visited and features used

Contact Data:

  • Phone numbers uploaded for SMS campaigns
  • Contact lists and group information

3. How We Use Your Information

  • To provide, maintain, and improve our SMS services
  • To process payments and manage your account
  • To send SMS messages on your behalf
  • To communicate with you about your account and services
  • To provide customer support and respond to inquiries
  • To detect and prevent fraud and abuse
  • To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

  • All passwords are encrypted using bcrypt hashing
  • API keys are generated using secure random algorithms
  • Data transmission is encrypted via HTTPS
  • Regular security audits and updates
  • Access controls and authentication mechanisms

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. SMS logs are retained for 12 months for billing and compliance purposes. Contact lists are retained until you delete them or your account is terminated.

6. Third-Party Services

We use VeevoTech API for SMS delivery. Your recipient phone numbers and message content are shared with VeevoTech solely for the purpose of delivering SMS messages. VeevoTech's privacy policy applies to data processed through their service.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, but this may affect service functionality.

8. Your Rights

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and associated data
  • Export your data in a portable format
  • Withdraw consent for data processing

To exercise these rights, contact us at support@shadowbulksms.com.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or website notification. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns:

  • Email: support@shadowbulksms.com
  • Phone: +92-300-1234567
  • Address: Lahore, Punjab, Pakistan